PetZone
Voditelj obrade: Krist Code Taylor, Braće Stipčić 34, 51000 Rijeka, Hrvatska, OIB 79241136189. Kontakt: petzone.infous@gmail.com.
Datum primjene: 1. listopada 2026.
PetZone aplikaciju razvija i održava pojedinačni developer (petzone.infous@gmail.com). Ova politika privatnosti opisuje koje podatke aplikacija prikuplja, zašto, po kojoj pravnoj osnovi, s kim ih dijeli i koja prava imate.
Vaše podatke ne prodajemo. Dijelimo ih samo s obrađivačima potrebnima za rad aplikacije, svaki u okviru vlastite politike privatnosti:
Karta u aplikaciji i na web stranici prikazuje veterinare, groomere, trgovine, hotele, pseće parkove i plaže te skloništa u više od 40 država. Lokacije potječu iz OpenStreetMapa (© OpenStreetMap contributors, licenca ODbL) i drugih javnih izvora, a uz svaku stoji naziv, adresa, koordinate te, ako su javno objavljeni, telefon i radno vrijeme.
To su javno objavljeni poslovni podaci. Kod samostalnih obrtnika i slobodnih profesija mogu biti osobni podaci, pa ih obrađujemo na temelju legitimnog interesa (čl. 6(1)(f) GDPR): korisnicima omogućiti pronalazak usluga za ljubimce. Ne dodajemo ništa što nije javno objavljeno. Ako ste vlasnik zapisa i želite ispravak ili uklanjanje, ili se protivite obradi, javite se na petzone.infous@gmail.com — uklanjamo bez odgode, a najkasnije u 30 dana. Izvor podataka u OpenStreetMapu ispravlja se izravno na openstreetmap.org.
Kad preko obrasca na petzone-live.com (naslovnica ili /iznajmljivaci) prijavite ordinaciju, salon ili smještaj koji prima pse, spremamo ono što upišete: naziv, vrstu, mjesto i adresu, ime kontakt osobe, e-mail, telefon, uvjete za pse, poveznicu na oglas i poruku. Obavijest o prijavi stiže nam e-mailom. Pravna osnova je vaš zahtjev da budete na karti (čl. 6(1)(b) GDPR) i, za objavu, vaš izričit pristanak.
Na karti objavljujemo samo naziv, adresu, telefon koji ste naveli za goste ili klijente i uvjete za pse. E-mail i ime kontakt osobe se ne objavljuju; služe samo da vas kontaktiramo. Prijavu koja nije objavljena brišemo najkasnije 12 mjeseci nakon primitka. Objavu i podatke uklanjamo na zahtjev poslan na petzone.infous@gmail.com, bez odgode, a najkasnije u 30 dana.
Voditelj obrade je u Hrvatskoj, pa se na obradu podataka svih naših korisnika primjenjuje GDPR, gdje god živjeli. Naši obrađivači (Google, Stripe i drugi navedeni u odjeljku 3) mogu podatke obrađivati na poslužiteljima izvan Europskog gospodarskog prostora, uključujući Sjedinjene Američke Države (naše Cloud Functions rade u regiji us-central1). Takav se prijenos oslanja na zaštitne mjere koje osigurava svaki pružatelj: standardne ugovorne klauzule Europske komisije i/ili odluku o primjerenosti (EU–SAD Data Privacy Framework).
Ako aplikaciju koristite u Brazilu, Argentini, Meksiku, Čileu, Kolumbiji, Boliviji, Peruu, Ekvadoru, Urugvaju, Paragvaju, Kostariki, Panami, Dominikanskoj Republici, Gvatemali, Venezueli, Hondurasu, Salvadoru, Nikaragvi, Novom Zelandu, Albaniji, Moldaviji, Gruziji, Armeniji, Azerbajdžanu, Bjelorusiji, Keniji, Nigeriji, Južnoafričkoj Republici, Tunisu, Maroku, Uzbekistanu, Trinidadu i Tobagu, Jamajci, Egiptu, Filipinima, Indiji, Kuvajtu, Omanu, Ujedinjenim Arapskim Emiratima, Šri Lanki, Kirgistanu, Gani, Ugandi, Bangladešu, Ruandi, Jordanu, Nepalu, Kambodži, Senegalu, Zambiji, Zimbabveu, Kamerunu, Obali Bjelokosti, Tadžikistanu, Mongoliji, Iraku, Etiopiji, Tanzaniji, Alžiru, Saudijskoj Arabiji, Haitiju, Bahreinu, Kataru, Libanonu, Mauricijusu, Butanu, Togu, Beninu, Bocvani, Namibiji, Malaviju, Fidžiju, Laosu, Burkini Faso, Maliju, Mjanmaru, Mozambiku, Japanu, Australiji, Južnoj Koreji, Tajlandu, Maleziji, Singapuru, Tajvanu, Hong Kongu ili Izraelu, uz prava iz odjeljka 7 imate i prava koja vam daje lokalni zakon (npr. LGPD u Brazilu, Ley 25.326 u Argentini, LFPDPPP u Meksiku, Ley 1581 u Kolumbiji, Ley 19.628 u Čileu, Ley 29.733 u Peruu, LOPDP u Ekvadoru, Ley 18.331 u Urugvaju, Ley 6534 u Paragvaju, Ley 8968 u Kostariki, Ley 81 u Panami, Ley 172-13 u Dominikanskoj Republici, Ley 787 u Nikaragvi, Privacy Act 2020 na Novom Zelandu, POPIA u Južnoafričkoj Republici, Data Protection Act 2019 u Keniji, Data Protection Act 2023 u Nigeriji, Data Privacy Act 2012 na Filipinima, Digital Personal Data Protection Act 2023 u Indiji, zakon o zaštiti osobnih podataka (kraljevski dekret 6/2022) u Omanu, savezni dekret-zakon br. 45/2021 u Ujedinjenim Arapskim Emiratima, Personal Data Protection Act br. 9/2022 u Šri Lanki, Data Protection Act 2012 (Act 843) u Gani, Data Protection and Privacy Act 2019 u Ugandi, Personal Data Protection Act 2022 u Tanzaniji, zakon br. 18-07 u Alžiru, PDPL u Saudijskoj Arabiji, zakon br. 13/2016 u Kataru, zakon br. 30/2018 u Bahreinu, zakon br. 81/2018 u Libanonu, Data Protection Act 2017 na Mauricijusu, Data Protection Act 2018 u Bocvani, Data Protection Act 2024 u Malaviju, zakon br. 058/2021 u Ruandi, Data Protection Act br. 3/2021 u Zambiji, Data Protection Act 2021 u Zimbabveu, zakon br. 2008-12 u Senegalu, zakon br. 2013-450 u Obali Bjelokosti, zakon o zaštiti osobnih podataka br. 24/2023 u Jordanu, Individual Privacy Act 2018 u Nepalu, APPI u Japanu, Privacy Act 1988 u Australiji, PIPA u Južnoj Koreji, PDPA (B.E. 2562) u Tajlandu, PDPA 2010 u Maleziji, PDPA 2012 u Singapuru, Personal Data Protection Act na Tajvanu, PDPO (Cap. 486) u Hong Kongu, zakon o zaštiti privatnosti 5741-1981 u Izraelu; u Albaniji, Moldaviji, Gruziji, Armeniji, Azerbajdžanu, Bjelorusiji, Tunisu, Maroku, Uzbekistanu, Trinidadu i Tobagu, Jamajci, Egiptu, Kuvajtu, Kirgistanu, Bangladešu, Kambodži, Kamerunu, Tadžikistanu, Mongoliji, Iraku, Etiopiji i Mozambiku zakon o zaštiti osobnih podataka te države), među ostalim potvrdu da obrađujemo vaše podatke, informaciju s kim ih dijelimo i pravo na anonimizaciju ili brisanje. Zahtjev pošaljite na petzone.infous@gmail.com; odgovaramo na hrvatskom, engleskom, francuskom, španjolskom ili portugalskom. Možete se obratiti i lokalnom nadzornom tijelu (u Brazilu ANPD).
Južna Koreja — prijenos osobnih podataka u inozemstvo (PIPA, čl. 28-8). Prijenos je nužan za sklapanje i izvršenje ugovora s vama (pružanje usluge), pa se ovdje objavljuju podaci koje zakon traži: (1) podaci koji se prenose: podaci računa (e-mail, ime, slika profila), podaci o ljubimcima, poruke i objave, lokacija koju sami podijelite, push token, tehnički podaci i statistika korištenja; (2) država, vrijeme i način: Sjedinjene Američke Države (baza podataka Firestore, multi-regija nam5; Cloud Functions, us-central1) i Europska unija (pohrana fotografija; voditelj obrade u Hrvatskoj), u trenutku kad koristite aplikaciju, šifriranom vezom (TLS); (3) primatelji: Google LLC, SAD (Firebase, Gemini, Google Analytics, AdMob, Google Maps, Google Play), kontakt obrazac za privatnost; 650 Industries, Inc. (Expo), SAD, za push obavijesti, privacy@expo.dev; Stripe, Inc., SAD, samo ako plaćate preko web stranice; (4) svrha i rok čuvanja: rad aplikacije prema odjeljku 2, rokovi iz odjeljka 6; (5) odbijanje: prijenos možete odbiti tako da ne koristite aplikaciju ili obrišete račun (brisanje računa, petzone.infous@gmail.com); bez prijenosa usluga se ne može pružiti. U Južnoj Koreji oglasi su uvijek nepersonalizirani.
SAD (Kalifornija — CCPA/CPRA — i druge savezne države sa zakonom o privatnosti, npr. Virginia, Colorado, Connecticut, Utah, Texas i Oregon). Prikupljamo kategorije podataka iz odjeljka 1: identifikatore (e-mail, identifikator računa, identifikator uređaja i oglasni identifikator), podatke o korištenju aplikacije, približnu lokaciju (država iz IP adrese), točnu lokaciju samo kad je sami podijelite (oglas Izgubljeni/Nađeni, prijava viđenja, karte) te sadržaj koji objavite. Svrhe i primatelji navedeni su u odjeljcima 2 i 3, a rokovi čuvanja u odjeljku 6. Točnu lokaciju koristimo samo za funkciju za koju ste je podijelili.
Osobne podatke ne prodajemo za novac. Free verzija prikazuje oglase preko Google AdMoba, a prijenos identifikatora uređaja Googleu radi personaliziranih oglasa zakon može smatrati „prodajom” ili „dijeljenjem” (cross-context behavioral advertising). Od toga se možete odjaviti u Googleovom dijalogu „My data preferences” koji se prikaže prije prvog oglasa, ili kasnije: Postavke → „Postavke privatnosti oglasa” → „Don’t sell or share my data”. Svjesno ne prodajemo ni ne dijelimo podatke osoba mlađih od 16 godina.
Imate pravo znati koje podatke o vama imamo i dobiti njihovu kopiju, ispraviti ih, zatražiti brisanje i odjaviti se od prodaje ili dijeljenja; zbog korištenja tih prava ne smijemo vas drugačije tretirati. Zahtjev pošaljite na petzone.infous@gmail.com (možete ovlastiti i zastupnika). Identitet provjeravamo preko e-maila povezanog s računom i odgovaramo u roku od 45 dana. Ako zahtjev odbijemo, možete se žaliti odgovorom na isti e-mail, a u nekim saveznim državama zatim i državnom odvjetniku (Attorney General) te države.
Kanada (PIPEDA; u Quebecu Zakon 25). Podatke prikupljamo uz vaš pristanak i samo za svrhe iz odjeljka 2. Pohranjuju se i obrađuju izvan Kanade (u EU-u i SAD-u, odjeljak 3b), gdje im tamošnja tijela mogu pristupiti u skladu s lokalnim zakonom. Imate pravo pristupa, ispravka i povlačenja pristanka. Za zaštitu osobnih podataka odgovoran je voditelj obrade naveden na vrhu ove politike (petzone.infous@gmail.com); odgovaramo u roku od 30 dana, i na francuskom. Ako niste zadovoljni odgovorom, možete se obratiti Uredu povjerenika za privatnost Kanade (Office of the Privacy Commissioner of Canada), a u Quebecu Commission d’accès à l’information. O povredi podataka koja predstavlja stvarnu opasnost od ozbiljne štete obavijestit ćemo vas i nadležno tijelo.
Ovaj se odjeljak odnosi na web stranicu petzone-live.com, ne na aplikaciju.
Stranicu možete koristiti u cijelosti bez ijednog kolačića. Google Analytics (GA4) učitava se tek nakon što ga izričito prihvatite u traci koja se pojavi pri prvom posjetu — dok to ne učinite, ne postavlja se nijedan kolačić niti se ijedan podatak šalje Googleu.
Ako pristanete, Google Analytics postavlja kolačiće _ga i _ga_* (traju do 2 godine) kako bismo mjerili broj posjeta, koje se stranice gledaju i koliko posjetitelja klikne na poveznicu prema Google Playu. Podaci su skupni i ne koristimo ih za identifikaciju pojedinca; GA4 ne pohranjuje pune IP adrese.
Pristanak možete povući u svakom trenutku klikom na „Kolačići” u podnožju bilo koje stranice. Povlačenjem se zaustavlja daljnje prikupljanje i brišu se postojeći _ga kolačići.
Odvojeno od analitike, stranica pamti dvije stvari u vašem pregledniku (localStorage, ne kolačić): vaš odgovor na traku o kolačićima i područje koje ste odabrali na popisu lokacija, kako bismo vam ga sljedeći put odmah prikazali. Oboje ostaje isključivo na vašem uređaju — ne šalje se nama ni bilo kome drugome, a nestaje čišćenjem podataka preglednika. Ako dopustite pristup lokaciji, koordinate se koriste samo u vašem pregledniku za razvrstavanje popisa po udaljenosti; ne pohranjuju se i ne šalju nikamo.
Zdravstveni karton je pregled podataka koje ste sami unijeli o svom ljubimcu (ime, pasmina, dob, boja, broj mikročipa, cjepiva i tretmani, ime i telefon veterinara, alergije i napomene). Ti podaci žive na vašem uređaju i ne šalju se nama sve dok sami ne napravite dijeljeni prikaz.
Ovo nije službena EU putovnica za kućne ljubimce. Službenu putovnicu (Uredba (EU) 576/2013) izdaje isključivo ovlašteni veterinar; naša aplikacija ne izdaje nikakav dokument niti potvrđuje točnost unesenih podataka.
Kad podijelite karton (QR kod ili poveznica), na naš poslužitelj se šalje samo ono što ste izričito označili — po skupinama: identitet, cjepiva i tretmani, veterinar, alergije i napomene. Fotografije ljubimca i privatne bilješke uz pojedini zapis nikad se ne dijele.
Popis za putovanje u inozemstvo računa se isključivo na vašem uređaju, iz podataka koje ste sami unijeli i iz javno dostupnih propisa (Uredba (EU) 576/2013 i nacionalne iznimke). Odabir odredišta i datum polaska ne šalju se nama niti bilo kome drugom.
Popis nije potvrda da ljubimac smije putovati. To je podsjetnik što provjeriti kod ovlaštenog veterinara. Ne jamčimo potpunost ni ažurnost propisa pojedine države — pravila se mijenjaju i konačnu riječ ima nadležno tijelo odredišne države.
Te značajke rade tek kad ih sami upotrijebite, a svaka dijeli podatke samo s ljudima koje ste vi odabrali.
Podatke vašeg računa čuvamo dok ne zatražite brisanje računa. Objave (Izgubljeni/Nađeni, Tržnica, Forum) i chat poruke čuvaju se dok ih sami ne obrišete ili dok ne obrišete račun. Podatke poslane AI servisima ne čuvamo nakon što odgovor bude vraćen u aplikaciju. Dijeljeni prikaz zdravstvenog kartona briše se automatski po isteku roka koji ste odabrali (najviše 30 dana) ili odmah kad poništite poveznicu. Podaci Tima za skrb i Packa čuvaju se dok ih ne obrišete ili dok ne obrišete račun; pozivnice u Tim za skrb istječu nakon 7 dana. Zapisi grešaka poslani gumbom „Prijavi problem” čuvaju se dok su potrebni za otklanjanje greške, a na vaš ih zahtjev brišemo. Događaji analitike u aplikaciji čuvaju se najduže 14 mjeseci, a nakon toga ostaju samo skupni izvještaji. Kopija lokacija usluga preuzetih iz OpenStreetMapa čuva se dok su podaci javno objavljeni ili do zahtjeva za uklanjanje.
U skladu s Općom uredbom o zaštiti podataka (GDPR) imate pravo na: pristup svojim podacima, ispravak netočnih podataka, brisanje podataka, ograničenje obrade, prenosivost podataka i prigovor na obradu. Za ostvarivanje bilo kojeg od ovih prava pišite na petzone.infous@gmail.com.
Brisanje računa najbrže je izravno u aplikaciji: Profil → Postavke → Obriši račun. Detaljne upute i popis svega što se briše dostupni su na stranici za brisanje računa. Ako nemate pristup aplikaciji, zahtjev možete poslati emailom — obrađujemo ga najkasnije u 30 dana.
Napomena: brisanje računa briše i vezu prema vašem Stripe zapisu plaćanja na našoj strani, ali sam Stripe zapis (zbog knjigovodstvenih obveza) briše se u skladu sa Stripeovom politikom čuvanja podataka, neovisno o nama.
Ako smatrate da obrada vaših podataka nije u skladu s propisima, imate pravo podnijeti pritužbu Agenciji za zaštitu osobnih podataka (AZOP).
Povlačenje privole: privolu za analitiku i obavijesti možete povući u Postavkama u svakom trenutku, jednako lako kao što ste je dali. Nemate obvezu dati podatke koji nisu potrebni za rad računa; uskrata privole za analitiku, oglase ili AI značajke ne ograničava ostatak aplikacije. Ne provodimo automatizirano donošenje odluka koje bi za vas imalo pravne ili slične značajne učinke.
Koristimo Firebase platformu (Google) koja pruža industrijski standardnu enkripciju podataka u prijenosu i pohrani. Pristup administratorskim podacima ograničen je isključivo na developera aplikacije. U slučaju povrede osobnih podataka koja bi vas mogla ugroziti obavijestit ćemo nadzorno tijelo (AZOP) u roku od 72 sata, a vas bez odgode ako postoji visok rizik za vaša prava.
Aplikacija nije namijenjena djeci mlađoj od 16 godina. U Hrvatskoj je dob za samostalni pristanak na obradu podataka 16 godina (Zakon o provedbi Opće uredbe o zaštiti podataka); u nekim je članicama niža, pa primjenjujemo strožu granicu. Ne prikupljamo namjerno podatke od djece.
O značajnim izmjenama ove politike obavijestit ćemo putem ažuriranja aplikacije. Datum izmjene naveden je na vrhu dokumenta.
Za sva pitanja: petzone.infous@gmail.com
Data controller: Krist Code Taylor, Braće Stipčić 34, 51000 Rijeka, Hrvatska, Croatian tax ID (OIB) 79241136189. Contact: petzone.infous@gmail.com.
Effective date: October 1, 2026.
PetZone is developed and maintained by an individual developer (petzone.infous@gmail.com). This privacy policy explains what data the app collects, why, on what legal basis, who we share it with, and what rights you have.
We do not sell your data. We share it only with processors necessary for the app to function, each under its own privacy policy:
The map in the app and on the website shows vets, groomers, shops, hotels, dog parks and beaches, and shelters in more than 40 countries. The locations come from OpenStreetMap (© OpenStreetMap contributors, ODbL licence) and other public sources, and each carries a name, address, coordinates and, where publicly listed, a phone number and opening hours.
This is publicly listed business information. For sole traders and self-employed professionals it can be personal data, so we process it on the basis of legitimate interest (Art. 6(1)(f) GDPR): helping users find services for their pets. We add nothing that is not publicly listed. If you own a listing and want it corrected or removed, or you object to the processing, write to petzone.infous@gmail.com — we remove it without undue delay and within 30 days at the latest. The source data is corrected directly on openstreetmap.org.
When you use the form on petzone-live.com (home page or /iznajmljivaci) to list a clinic, a salon or accommodation that welcomes dogs, we store what you enter: name, type, town and address, contact person, e-mail, phone, dog policy, a link to your listing and your message. We receive a notification by e-mail. The legal basis is your request to be on the map (Art. 6(1)(b) GDPR) and, for publication, your explicit consent.
On the map we publish only the name, address, the phone number you gave for guests or clients, and the dog policy. Your e-mail and the contact person's name are never published; we use them only to contact you. A submission that is not published is deleted no later than 12 months after we receive it. We remove the listing and your data on request to petzone.infous@gmail.com, without undue delay and within 30 days at the latest.
The controller is in Croatia, so the GDPR applies to the processing of all our users' data, wherever they live. Our processors (Google, Stripe and others listed in section 3) may process data on servers outside the European Economic Area, including the United States (our Cloud Functions run in the us-central1 region). Such transfers rely on the safeguards each provider offers: the European Commission's standard contractual clauses and/or an adequacy decision (EU–US Data Privacy Framework).
If you use the app in Brazil, Argentina, Mexico, Chile, Colombia, Bolivia, Peru, Ecuador, Uruguay, Paraguay, Costa Rica, Panama, the Dominican Republic, Guatemala, Venezuela, Honduras, El Salvador, Nicaragua, New Zealand, Albania, Moldova, Georgia, Armenia, Azerbaijan, Belarus, Kenya, Nigeria, South Africa, Tunisia, Morocco, Uzbekistan, Trinidad and Tobago, Jamaica, Egypt, the Philippines, India, Kuwait, Oman, the United Arab Emirates, Sri Lanka, Kyrgyzstan, Ghana, Uganda, Bangladesh, Rwanda, Jordan, Nepal, Cambodia, Senegal, Zambia, Zimbabwe, Cameroon, Côte d’Ivoire, Tajikistan, Mongolia, Iraq, Ethiopia, Tanzania, Algeria, Saudi Arabia, Haiti, Bahrain, Qatar, Lebanon, Mauritius, Bhutan, Togo, Benin, Botswana, Namibia, Malawi, Fiji, Laos, Burkina Faso, Mali, Myanmar, Mozambique, Japan, Australia, South Korea, Thailand, Malaysia, Singapore, Taiwan, Hong Kong or Israel, in addition to the rights in section 7 you have the rights given by your local law (e.g. LGPD in Brazil, Ley 25.326 in Argentina, LFPDPPP in Mexico, Ley 1581 in Colombia, Ley 19.628 in Chile, Ley 29.733 in Peru, LOPDP in Ecuador, Ley 18.331 in Uruguay, Ley 6534 in Paraguay, Ley 8968 in Costa Rica, Ley 81 in Panama, Ley 172-13 in the Dominican Republic, Ley 787 in Nicaragua, Privacy Act 2020 in New Zealand, POPIA in South Africa, the Data Protection Act 2019 in Kenya, the Data Protection Act 2023 in Nigeria, the Data Privacy Act 2012 in the Philippines, the Digital Personal Data Protection Act 2023 in India, the Personal Data Protection Law (Royal Decree 6/2022) in Oman, Federal Decree-Law No. 45 of 2021 in the United Arab Emirates, the Personal Data Protection Act No. 9 of 2022 in Sri Lanka, the Data Protection Act 2012 (Act 843) in Ghana, the Data Protection and Privacy Act 2019 in Uganda, the Personal Data Protection Act 2022 in Tanzania, Law No. 18-07 in Algeria, the PDPL in Saudi Arabia, Law No. 13 of 2016 in Qatar, Law No. 30 of 2018 in Bahrain, Law No. 81 of 2018 in Lebanon, the Data Protection Act 2017 in Mauritius, the Data Protection Act 2018 in Botswana, the Data Protection Act 2024 in Malawi, Law No. 058/2021 in Rwanda, the Data Protection Act No. 3 of 2021 in Zambia, the Data Protection Act 2021 in Zimbabwe, Law No. 2008-12 in Senegal, Law No. 2013-450 in Côte d’Ivoire, the Personal Data Protection Law No. 24 of 2023 in Jordan, the Individual Privacy Act 2018 in Nepal, the APPI in Japan, the Privacy Act 1988 in Australia, PIPA in South Korea, the PDPA (B.E. 2562) in Thailand, the PDPA 2010 in Malaysia, the PDPA 2012 in Singapore, the Personal Data Protection Act in Taiwan, the PDPO (Cap. 486) in Hong Kong, the Protection of Privacy Law 5741-1981 in Israel; the personal data protection law of Albania, Moldova, Georgia, Armenia, Azerbaijan, Belarus, Tunisia, Morocco, Uzbekistan, Trinidad and Tobago, Jamaica, Egypt, Kuwait, Kyrgyzstan, Bangladesh, Cambodia, Cameroon, Tajikistan, Mongolia, Iraq, Ethiopia and Mozambique), including confirmation that we process your data, information about who we share it with, and the right to anonymisation or deletion. Send your request to petzone.infous@gmail.com; we reply in Croatian, English, French, Spanish or Portuguese. You may also contact your local supervisory authority (in Brazil, the ANPD).
South Korea — transfer of personal information overseas (PIPA, Art. 28-8). The transfer is necessary to conclude and perform our contract with you (providing the service), so the items the law requires are disclosed here: (1) items transferred: account data (email, name, profile photo), pet data, messages and posts, location you choose to share, push token, technical data and usage statistics; (2) country, time and method: the United States (Firestore database, nam5 multi-region; Cloud Functions, us-central1) and the European Union (photo storage; controller in Croatia), at the time you use the app, over an encrypted connection (TLS); (3) recipients: Google LLC, USA (Firebase, Gemini, Google Analytics, AdMob, Google Maps, Google Play), contact via its privacy form; 650 Industries, Inc. (Expo), USA, for push notifications, privacy@expo.dev; Stripe, Inc., USA, only if you pay through the website; (4) purpose and retention: operating the app as described in section 2, retention as in section 6; (5) refusal: you can refuse the transfer by not using the app or by deleting your account (account deletion, petzone.infous@gmail.com); without the transfer the service cannot be provided. In South Korea ads are always non-personalised.
United States (California — CCPA/CPRA — and other states with a privacy law, e.g. Virginia, Colorado, Connecticut, Utah, Texas and Oregon). We collect the categories of data described in section 1: identifiers (email, account identifier, device identifier and advertising ID), app usage data, approximate location (country derived from your IP address), precise location only when you share it yourself (Lost/Found listing, sighting report, maps), and content you post. Purposes and recipients are listed in sections 2 and 3, retention periods in section 6. We use precise location only for the feature you shared it for.
We do not sell personal information for money. The Free version shows ads through Google AdMob, and passing your device identifier to Google for personalised ads may count as a “sale” or “sharing” (cross-context behavioral advertising) under these laws. You can opt out in Google’s “My data preferences” dialog shown before the first ad, or later: Settings → “Ad privacy settings” → “Don’t sell or share my data”. We do not knowingly sell or share the data of anyone under 16.
You have the right to know what data we hold about you and to get a copy, to correct it, to request deletion, and to opt out of sale or sharing; we will not treat you differently for using these rights. Send your request to petzone.infous@gmail.com (you may also use an authorised agent). We verify your identity through the email linked to your account and reply within 45 days. If we deny your request, you can appeal by replying to the same email, and in some states then contact that state’s Attorney General.
Canada (PIPEDA; in Quebec, Law 25). We collect data with your consent and only for the purposes in section 2. It is stored and processed outside Canada (in the EU and the US, section 3b), where local authorities may access it under local law. You have the right to access and correct your data and to withdraw consent. The person responsible for personal information is the controller named at the top of this policy (petzone.infous@gmail.com); we reply within 30 days, in French as well. If you are not satisfied with our answer, you may contact the Office of the Privacy Commissioner of Canada, or in Quebec the Commission d’accès à l’information. We will notify you and the competent authority of any breach that poses a real risk of significant harm.
This section concerns the petzone-live.com website, not the app.
You can use the site fully without any cookies. Google Analytics (GA4) loads only after you explicitly accept it in the banner shown on your first visit — until you do, no cookie is set and no data is sent to Google.
If you consent, Google Analytics sets the _ga and _ga_* cookies (lasting up to 2 years) so we can measure visit counts, which pages are viewed, and how many visitors click through to Google Play. The data is aggregated and is not used to identify individuals; GA4 does not store full IP addresses.
You can withdraw consent at any time by clicking “Kolačići” (Cookies) in the footer of any page. Withdrawing stops further collection and deletes existing _ga cookies.
Separately from analytics, the site remembers two things in your browser (localStorage, not a cookie): your answer to the cookie banner, and the area you picked in the location list, so we can show it to you right away next time. Both stay on your device only — they are not sent to us or to anyone else, and they disappear when you clear your browser data. If you allow location access, the coordinates are used only inside your browser to sort the list by distance; they are not stored and not sent anywhere.
The health record is an overview of data you entered yourself about your pet (name, breed, age, colour, microchip number, vaccinations and treatments, vet name and phone, allergies and notes). This data lives on your device and is not sent to us unless you create a shared view yourself.
This is not an official EU pet passport. The official passport (Regulation (EU) 576/2013) is issued solely by an authorised veterinarian; our app issues no document and does not certify the accuracy of the entered data.
When you share the record (QR code or link), only what you explicitly selected is sent to our server — by group: identity, vaccinations and treatments, vet, allergies and notes. Pet photos and private per-entry notes are never shared.
The checklist for travelling abroad is calculated entirely on your device, from data you entered yourself and from publicly available rules (Regulation (EU) 576/2013 and national exceptions). Your chosen destination and departure date are not sent to us or to anyone else.
The checklist is not confirmation that your pet may travel. It is a reminder of what to check with an authorised vet. We do not guarantee that any country's rules are complete or current — rules change, and the authority of the destination country has the final word.
These features work only when you use them yourself, and each shares data only with people you have chosen.
We keep your account data until you request account deletion. Posts (Lost & Found, Marketplace, Forum) and chat messages are kept until you delete them yourself or delete your account. Data sent to AI services is not retained by us after the response is returned to the app. A shared health record view is deleted automatically when the period you chose expires (30 days at most), or immediately when you revoke the link. Care Team and Pack data is kept until you delete it or delete your account; Care Team invitations expire after 7 days. Error logs sent through “Report a problem” are kept as long as they are needed to fix the error, and we delete them on your request. In-app analytics events are kept for at most 14 months, after which only aggregated reports remain. The copy of service locations taken from OpenStreetMap is kept while the data is publicly listed or until a removal request.
Under the General Data Protection Regulation (GDPR) you have the right to: access your data, correct inaccurate data, request deletion, restrict processing, data portability, and object to processing. To exercise any of these rights, email petzone.infous@gmail.com.
Account deletion is fastest directly in the app: Profile → Settings → Delete account. Detailed instructions and a full list of what gets deleted are available on the account deletion page. If you don't have access to the app, you can email your request — we process it within 30 days at the latest.
Note: deleting your account also deletes the link to your Stripe payment record on our side, but the Stripe record itself (due to accounting obligations) is deleted according to Stripe's own data retention policy, independently of us.
If you believe our processing of your data does not comply with applicable law, you have the right to lodge a complaint with your local data protection authority, or with Croatia's Agency for Personal Data Protection (AZOP).
Withdrawing consent: you can withdraw consent for analytics and notifications in Settings at any time, as easily as you gave it. You are not obliged to provide data that is not needed to run your account; refusing consent for analytics, ads or AI features does not restrict the rest of the app. We do not make automated decisions that would have legal or similarly significant effects on you.
We use the Firebase platform (Google) which provides industry-standard encryption for data in transit and at rest. Access to administrative data is limited exclusively to the app's developer. In the event of a personal data breach that could put you at risk, we will notify the supervisory authority (AZOP) within 72 hours, and you without undue delay if there is a high risk to your rights.
The app is not intended for children under 16. Croatia sets the age of digital consent at 16; some member states set it lower, so we apply the stricter limit. We do not knowingly collect data from children.
We will notify users of significant changes via an app update. The effective date is shown at the top of this document.
Questions: petzone.infous@gmail.com